This course focuses on how to engage with key project stakeholders to align project deliverables with the most pressing business goals that they are facing today.

You will learn how to identify what operational targets will define success.

Change Management: Any initiative that drives change needs to be managed. Learn to understand and anticipate the reactions people have when faced with the challenge of changing behaviours, attitudes and work practices.

Roles and Responsibilities: Establishing clarity about the program, its owners, customers, facilitator s, service providers etc.

Planning the Journey: Some Essential Building Blocks to implementation e.g. scope, sponsorship and communication and why they matter.

Having the Problem Discussion: How to facilitate a discussion that guides the participants through an analysis process that leads to measurable goals.

Primary and Secondary KPIs or Measures: Understand and learn how to clearly define primary and secondary performance measures.

Problem Statement: Establish clear and concise problem statements.

Project Goals: SMART goal definition.

Stakeholder Analysis: Identify key stakeholders. Anticipate supporters and address concerns and objections.

Pitfalls: Identify potential pitfalls.